Overview
CEdge provided IT services to an industrial thermal solutions manufacturer for three years, from April 2023 to April 2026, as prime contractor under a task order. A manufacturer depends on its business systems and infrastructure to keep production moving, and CEdge supplied the skilled people and the management to support that environment.
Scope of Work
- IT services delivered by CEdge staff working with the customer’s IT organization
- Support for the customer’s business applications and the infrastructure they run on
- Issue tracking and resolution, with escalation to the customer’s leadership when needed
- Staffing adjusted over the three years to match the customer’s changing priorities
How We Worked
CEdge acted as the single accountable prime: we recruited and screened the technical staff, managed their performance, and reported on delivery to the customer. Because the work ran as a task order, the scope could be refined as the customer’s needs developed without renegotiating the whole relationship.
Result
A complete three-year period of performance as the customer’s prime IT services partner, from start to close-out.