Overview
CEdge provided IT support services to a regional electric and gas utility as prime contractor under a task order that ran from July 2019 to June 2021. A utility’s technology has to stay available for the business to run, so the work centered on keeping the customer’s IT supported and on responding when something needed attention.
Scope of Work
- Technical support for the customer’s IT environment and the people who depend on it
- Incident response and resolution, with issues tracked through to closure
- Operational support delivered by CEdge staff working alongside the customer’s IT organization
- Staffing managed as one CEdge team and adjusted to the customer’s needs over the two-year period
How We Worked
CEdge acted as the single accountable prime: we recruited and screened the support staff, managed their performance, and reported on delivery to the customer’s IT leadership. Keeping staffing, quality, and escalation under one contractor gave the utility one place to go whenever an issue needed attention.
Result
The task order ran through its full two-year period of performance for a regulated, high-availability customer, from award to completion.